§ 52-7. Second stage.

A. 

If an employee presenting a grievance is not satisfied with the decision made by his immediate supervisor, he may, within five days thereafter, request a review and determination of his grievance by the department head. Such request shall be in writing and shall contain a statement of the specific nature of the grievance and the facts relating to it. Such request shall be served upon both the department head and the immediate supervisor to whom the grievance was originally presented. Thereupon, and within two days after receiving such request, the immediate supervisor shall submit to the department head a written statement of his information concerning the specific nature of the grievance and the facts relating to it.

B. 

If the review is from a determination of the immediate supervisor, the department head, or his designee, may and at the request of the employee shall hold an informal hearing within five days after receiving the written request and statement from the employee. The employee, and his representative, if any, may appear at the hearing and present oral statements or arguments.

C. 

Within two days after the close of the hearing, or within four days after the grievance has been submitted to him if there is no hearing, the department head or his designee shall make his decision in writing and communicate the same to the employee presenting the grievance, and to the employee's representative, if any.

D. 

If the review is from a determination made by a department head in the first instance and the employee is not satisfied with the decision made by the department head, he may, within 10 days, request a review and determination directly from the Grievance Board as provided in § 52-8 hereof.